Important Changes to Qantas through checked baggage policy

first_imgQantas has identified opportunities to further improve and streamline the Qantas customer experience. One of these opportunities is for customers to have their travel documented in one passenger name record (PNR) which allows for a more automated rebooking process in the event of a disruption and enables our airport staff to focus on delivering a high standard of customer service.Customers holding two separate PNR’s for their journey will no longer be provided with through check or baggage interline through to their final travel destination. Qantas will however, continue to provide this facility for customers connecting with Qantas flights and Oneworld carriers (please note: other exemptions apply).Changes will take effect from Wednesday 3 November 2010.Click here to download in PDF EXTERNAL Frequently Asked Questions Changes to Through Check Processes Source = Qantas Airwayslast_img read more